Service philosophy: Customer first, full-process service.

Service system

New Realm has always regarded service as its foundation, adhering to the concept of "customer first, full-process service", and has established a good reputation and service image among a large number of new and old customers.

We ensure 100% satisfactory after-sales service and technical support for our customers from six aspects:

1. Technical guarantee

We possess the full range of core technologies and can ensure the provision of comprehensive technical support and service capabilities. Core components are sourced from high-quality products within the industry to ensure quality.

2. Team assurance

The company has established an after-sales service team with rapid response capabilities, which can provide customers with comprehensive solutions, technical consultation and after-sales service.

3. Organizational guarantee

After a customer encounters a problem, the sales engineer to which the customer belongs is responsible for following up throughout the process, and all departments cooperate throughout the process to ensure a rapid response and timely service when the customer needs it.

4. Management Assurance

Technical services should be regarded as a necessary responsibility, and each employee also needs to have the ability to provide simple technical consultation and services.

5. Capability guarantee

The company has always been committed to continuously training sales engineers and after-sales service personnel to constantly enhance their ability to solve customer problems.

6. Institutional guarantee

The company has established a complete incentive system for technical support and after-sales service personnel, implementing rewards and penalties to enhance everyone's enthusiasm for providing perfect services.

Service Commitment

Regularly visit users. Respond to customer calls within 15 minutes. Free consultation on various applications is provided.